Refunds and Returns Policy
We value our clients and strive to ensure that all purchases meet your expectations. Please take note of the following refund terms:
- Event Bookings
- All event bookings and payments made through our website are non-refundable.
- If you are unable to attend an event, your booking cannot be transferred or refunded.
- E-Books (Digital Products)
- All e-book purchases are final and non-refundable.
- Digital products are made available immediately upon successful payment.
- By completing your purchase, you acknowledge and agree that you waive your right to a cooling-off period as the product is immediately accessible.
- Once an e-book has been purchased and delivered electronically, it cannot be returned, exchanged, or refunded.
- Printed Books (Physical Products)
- Risk in the product passes to the customer upon delivery to the provided address.
- Delivery timeframes are estimates only and may vary depending on location and courier services.
- Refunds will only be considered for printed books if:
- The book is returned in its original packaging, unopened, unused, and in a resalable condition.
- The return request is made within 7 days of receiving the order.
- The company reserves the right to refuse a return if the product has been used, damaged, altered, or not in a resalable condition.
- Shipping/delivery costs are non-refundable, unless required by law or where the item was delivered damaged or incorrectly.
- Return shipping costs are the responsibility of the client unless the item was delivered damaged or incorrectly.
- Once the returned book has been inspected and approved, the refund will be processed to the original method of payment.
- Damaged or Incorrect Orders
- If you receive a damaged or incorrect book, please notify us within 48 hours of delivery with supporting photographs.
- In such cases, we will arrange a replacement at no extra cost to you.
- Abuse of Return Policy
- We reserve the right to refuse returns or refunds where there is evidence of abuse of the returns policy, including excessive or unreasonable return requests.
- Contact Us
If you have any questions regarding this Refund Policy, please contact our support team at az.oc.dimathcarab@ofni